a division of Texas Communications ®






Wed, November 12 2003 6:41 PM

Last modified:
Sat, April 23 2005 3:10 PM

Google
WWW wtxs.net

I can connect but not browse

Several things can cause this, most notabley spyware. Another poosability is a corrupted DUN (Dial Up Networking) registry entry.

Solution applies to operating systems types


Windows95, Windows98, Windows98SE

symptoms


  1. Dial up is successful and you can "log on" to the internet.
  2. Open up a web browser but "page cannot be displayed" or "host not found" or "dns error" messages appear.

diagnosis


  1. While logged on to the internet.
  2. Verify no pages display in the browser
  3. Go to Start | Run and enter command and hit the enter key.
  4. In the black window that appears type ping 208.29.17.252
  5. You should see a response something like
    Reply from 208.29.17.252: bytes=32 time=82ms TTL=128
  6. If you do get ping responses follow the steps below.

resolution


  1. Click Start | Run and enter regedit and hit the enter key.
  2. In the registry editor click the plus signs next to the following keys:
    1. hkey_local_machine
    2. System
    3. current_control_set
    4. services
  3. Scroll down on the services entry until you see "winsock2".
  4. Right click the winsock2 folder and click delete.
  5. Click yes to confirm the deletion.
  6. Go to My Computer | Add Remove Programs | Windows Setup and double click Communications.
  7. Uncheck the Dial Up Networking option and click OK and then Apply.
  8. Click yes to confirm a restart.
  9. After rebooting click My Computer | Add Remove Programs | Windows Setup and double click Communications.
  10. Now, check the box next to Dial Up Networking option and click OK and then Apply.
  11. Click yes to confirm a restart.
© 2003-2003 by Texas Communications <support@wtxs.net>. All rights reserved.